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About the Academic and Staff Customer Satisfaction Survey


CSS Faces - happy, neutral, sadThe annual Academic and Staff Customer Satisfaction Survey has been used at UC San Diego since 1994. 

The purpose of this survey is to establish an objective framework for continually assessing the effectiveness of campus administrative services.  




Taking the Survey

  1. Log in to using your Single Sign-On (SSO) credentials.
  2. Select only the departments you interacted with in the past 12 months.
  3. Complete the survey by November 22, 2023.

 2023 Schedule

Survey Launch:  October 18
Reminder Emails:  October 25, November 1, 8, and 15
Survey Close:  November 22

Download the "Things to Know" flyer (PDF)


All faculty and staff are eligible to take the survey.  Individual responses are confidential and no responses will be connected with individuals.  One of the most important reasons for doing whole-population survey, and allowing respondents to choose departments to rate, is to maximize the chances of getting large enough sub-samples to create meaningful recommendations at the department-level.  If you did not receive an invitation and would like to participate in the survey, please contact  



As a token of our appreciation for your time, you can select a UC San Diego crossbody tote bag, rally towel, or mug from the Bookstore until December 22, 2023.  Save your gift voucher and barcode to redeem your gift. 

If you would like to send one representative from your department to redeem the gifts, please have everyone's gift voucher with barcode ready to provide to the Customer Service rep at the Bookstore.

OUT OF STOCK:   Tote bags and mugs.

REMEMBER:  Selection is limited to stock on hand and while supplies last. 



Grand Prize

The earlier you complete the survey, the more entries you earn, increasing your chances of winning one of five $75 Amazon gift cards or a pair of Beats Solo3 Wireless Headphones.**

1st week:  5 entries

2nd week: 4 entries

3rd week:  3 entries

4th week:  2 entries

5th week:  1 entry

  Beats Headphones and Amazon Gift Cards


**Official Rules:
Survey participants may only win once.  Winners will be selected after the survey closes.

Download the "Gifts" flyer (PDF)

Contact for more information.