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About the Academic and Staff Customer Satisfaction Survey

Purpose

CSS Faces - happy, neutral, sadThe annual Academic and Staff Customer Satisfaction Survey has been used at UC San Diego since 1994. 

The purpose of this survey is to provide an objective framework for continually assessing the effectiveness of campus administrative services and capturing the voice of the customer to guide improvements.

 

 

 

Taking the Survey

  1. Log in to customersat.ucsd.edu using your UC San Diego Single Sign-On (SSO) credentials
  2. Select only the departments you interacted with in the past 12 months
  3. Complete the survey by October 24, 2025

 2025 Schedule

Survey Launch:  September 30
Reminder Emails:  October 7, 14, 22
Survey Close:  October 24

Eligibility

All faculty and staff are eligible to take the survey.  Individual responses are confidential and no responses will be connected with individuals.  One of the most important reasons for doing whole-population survey, and allowing respondents to choose departments to rate, is to maximize the chances of getting large enough sub-samples to create meaningful recommendations at the department-level.  If you did not receive an invitation and would like to participate in the survey, please contact customersatsurvey@ucsd.edu.  

Gifts

THANK YOU!

As a token of our appreciation for your time, you can select a  mug or mini tote bag from the UC San Diego UCSD mini tote bag and mug Bookstore.  Save your gift voucer and barcode to redeem your gift.

 Official rules:

  1. Gifts are limited to stock on hand and while supplies last - complete your survey early and head to the Bookstore to secure your gift!  
  2. You may send one representative from your department to redeem the gifts.  Please have everyone's gift voucher with barcode ready to provide to the Customer Service rep.
  3. You may present your voucher with barcode from your mobile device. If printing or saving as PDF, please use the "Print" button above to ensure that the required barcode is included with the voucher.
  4. Gifts must be picked up in person at the Bookstore to ensure fair distribution and inventory management. We appreciate the extra effort for off-campus staff, and the biggest thank you is knowing your feedback drives real improvements.
  5. Last day to redeem your gift is Friday, November 21, 2025.

 

**Vouchers from previous surveys are no longer valid.

 

 Contact customersatsurvey@ucsd.edu for more information.