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About the Academic and Staff Customer Satisfaction Survey

Purpose

CSS Faces - happy, neutral, sadThe annual Academic and Staff Customer Satisfaction Survey has been used at UC San Diego since 1994. 

The purpose of this survey is to provide an objective framework for continually assessing the effectiveness of campus administrative services and capturing the voice of the customer to guide improvements.

 

 

The survey helps departments answer important questions, such as:

  • Did we help a faculty member spend more time on teaching and less on administrative paperwork?
  • Did we help an administrator focus on mission-critical work instead of being bounced from desk to desk?
  • Did we help a researcher spend more time in the lab rather than tracking down policies and filling out confusing forms?  

Taking the Survey

  1. Log in to customersat.ucsd.edu with your UC San Diego Single Sign-On (SSO) credentials.
  2. Select only the departments you interacted with in the past 12 months.
  3. Complete the survey by October 24, 2025.

 2025 Schedule

Survey Launch:  September 30
Reminder Emails:  October 7, 14, 22, 24
Survey Close:  October 24

Eligibility

All faculty and staff are eligible to take the survey.  If you did not receive an invitation and would like to participate in the survey, please contact customersatsurvey@ucsd.edu. 

Individual responses are confidential and no responses will be connected with individuals.  One of the most important reasons for doing whole-population survey, and allowing respondents to choose departments to rate, is to maximize the chances of getting large enough sub-samples to create meaningful recommendations at the department-level.   

A "customer" is any stakeholder of UC San Diego’s mission and success. Academics, administrative staff, and students are all customers of the services that are provided by campus departments such as Payroll, Parking, Police, the Bookstore, etc.  Every individual on campus has a personal stake in the mission and vision of UC San Diego. 

Your valuable feedback on the survey enables departments to know if they are achieving these goals and as such, all employees at UC San Diego are valuable customers, as well as colleagues.

Gifts

THANK YOU!

As a token of our appreciation for your time, you can select a  mug or mini tote bag from the UC San Diego UCSD mini tote bag and mug Bookstore.  Save your gift voucher and barcode to redeem your gift.

 Official rules:

  1. Gifts are limited to stock on hand and while supplies last.  Complete your survey early and head to the Bookstore to secure your gift!  
  2. You may send one representative from your department to redeem the gifts.  Please have everyone's gift voucher with the barcode ready to provide to the Customer Service rep.
  3. You may present your gift voucher with the barcode from your mobile device. If printing or saving as a PDF, please use the "Print" button above to ensure that the required barcode is included with the voucher.
  4. Gifts must be picked up in person at the Bookstore to ensure fair distribution and inventory management. We appreciate the extra effort for off-campus staff, and the biggest thank you is knowing your feedback drives real improvements.
  5. Last day to redeem your gift is Friday, November 21, 2025.

 

**Vouchers from previous surveys are no longer valid.

 

 Contact customersatsurvey@ucsd.edu for more information.