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We won't know if we don't ask. 

Campus Surveys

Surveys help understand and track perceptions of climate in order to make improvements and monitor progress. We conduct three annual campus surveys to help support continuous improvement.  UC San Diego has been using this service for over a decade to deliver and report on almost 100 campus and Vice Chancellor level surveys.

 

Customer Satisfaction Survey logo with three faces.  Tell us how we're doing.  Help us help you.

Academic and Staff Customer Satisfaction Survey

  • Respondents only rate areas that they have interacted with in the past 12 months
  • Open-ended comments: Suggestions for improvement, what do you like best, "burning question," special recognition for exceptional customer service
  • Net Promoter Score (NPS)
  • Prize drawing, downloadable coupon
  • Actionable reports, correlation analysis to identify primary opportunities and strengths

Student Satisfaction Survey logo with faces behind red, yellow, green, and blue background

Student Satisfaction Survey 

  • Respondents only rate areas that they have interacted with in the past 12 months
  • Open-ended comments: Suggestions for improvement, What do you like best, "burning question"
  • Net Promoter Score (NPS)
  • Prize drawing, downloadable coupon
  • Actionable reports, correlation analysis to identify primary opportunities and strengths

Staff@Work Survey logo.png

 

Staff@Work Survey

  • Anonymous climate survey for staff
  • Research-based, validated for campus-wide, VC, or unit
  • Equity, Diversity, and Inclusion items
  • Open-ended comments: general feedback, highlight colleague
  • Employee Net Promoter Score (eNPS)
  • Downloadable coupon
  • Actionable reports and interactive dashboards

 

Inclusive Excellence

UC San Diego is committed to creating a climate that is inclusive and welcoming and encourages respectful and open dialogue.

In 2019 and 2021, Tritonlytics completed an overhaul of the three major campus-wide surveys (CSS, SSS, and S@W) to be WCAG (Web Content Accessibility Guidelines) compliant. Although not a requirement to do so, we have enhanced our surveys to be fully accessible, removing any barriers that are preventing users with disabilities from accessing and interacting with our surveys (examples - color and clarity contrasts for color blindness or sight limitations, seizure safety, text alternatives, adaptable content, keyboard free navigation for physical disabilities, and more). In addition, we run SiteImprove to ensure clients’ survey websites are ADA-compliant.

In April 2020, OSI partnered with VCEDI and faculty groups to design and deploy our first campus-wide Academics@UCSD Survey to identify and address strengths and opportunities to understand, track, and improve faculty and academic experiences.