2021 Academic and Staff Customer Satisfaction Survey
Complete the survey between Oct. 20 and Nov. 19 at customersat.ucsd.edu.
Learn More
Thank you for completing the 2021 S@W Survey!
Overall response rate was 54% (5,229 responses). Results will be shared by the end of October. Remember to claim your gift by Friday, Sep 24 from the Campus Curbside Office. Selection is limited to stock on hand and while supplies last.
View 2020 Results
Reimagining the workplace survey
Department results have been shared with all of the Vice Chancellor areas. High-level results can be found using the link below.
View 2021 ResultsArtificial Intelligence
Tritonlytics provides a variety of ML based solutions, from sentiment classification models, to named entity recognition (NER), summarization, and ad-hoc theme discovery.
WHAT WE DO
Tritonlytics is a unit within the Office of Operational Strategic Initiatives at UC San Diego which supports assessment, planning, and improvement initiatives at the department and university level. We work with clients to help them understand and improve organizational performance and key processes. We maintain expertise in organizational performance measurement, statistical analysis, business intelligence tools, and social science research.
Overview of Services
- Higher Education Surveys & Benchmarking Program
- Custom Surveys Design and Administration
- Proprietary Survey Platform, AI, Machine Learning
- Interactive BI Reports and Dashboards
- Predictive Analytics
- Surveys/Crowdsourcing Integration
- Data Presentations and Action Planning
- Balanced Scorecard Consultation
HIGHER ED BENCHMARKING PROGRAM
UC San Diego administers university-wide surveys to obtain faculty, staff, and student feedback on services provided by administrative and operational departments. More than a dozen universities across the UC, CSU, and other public universities systems are currently participating in the Academic and Staff Customer Satisfaction Survey, Student Satisfaction Survey, and the Staff@Work Survey.
Core Surveys
Engage Employees
The Staff@Work Survey™ is a validated instrument specifically designed for higher education to obtain anonymous feedback on workplace climate and equity, diversity, and inclusion at the university, department, and unit level. This survey is the only one of its kind in the UC and CSU System.
Improve Customer Service
The Academic and Staff Customer Satisfaction Survey provides strategic focus and direction for department leaders, guided by feedback from faculty and staff on what is working well and what needs improvement to reduce administrative burden.
Enhance the student experience
The Student Satisfaction Survey is designed for the student customer. Department leaders use the feedback to improve administrative services and experiences so that students can focus on their learning and education.