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WHAT WE DO

Tritonlytics is a unit within the Office of Operational Strategic Initiatives at UC San Diego which supports assessment, planning, and improvement initiatives at the department and university level. We work with clients to help them understand and improve organizational performance and key processes. We maintain expertise in organizational performance measurement, statistical analysis, business intelligence tools, and social science research.

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Overview of Services

  • Higher Education Surveys & Benchmarking Program
  • Custom Surveys Design and Administration
  • Proprietary Survey Platform, AI, Machine Learning
  • Interactive BI Reports and Dashboards
  • Predictive Analytics
  • Surveys/Crowdsourcing Integration
  • Data Presentations and Action Planning
  • Balanced Scorecard Consultation

 

MACHINE LEARNING (artificial intelligence)

We utilize state-of-the-art deep learning methodologies to make sense of the textual data provided by users to better understand your organization, define measurable actions for improvement, and to forecast future satisfaction.

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HIGHER ED BENCHMARKING PROGRAM

UC San Diego administers university-wide surveys to obtain faculty, staff, and student feedback on services provided by administrative and operational departments. More than a dozen universities across the UC, CSU, and other public universities systems are currently participating in the Faculty and Staff Customer Satisfaction Survey, the Student Satisfaction Survey, and the Staff@Work Survey.

Details

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Core Surveys

Engage Employees

The Staff@Work Survey™ is a validated instrument specifically designed for higher education to obtain anonymous feedback on workplace climate and equity, diversity, and inclusion at the university, department, and unit level. This survey is the only one of its kind in the UC and CSU System.

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Improve Customer Service

The Faculty & Staff Customer Satisfaction Survey provides strategic focus and direction for department leaders, guided by feedback from faculty and staff on what is working well and what needs improvement to reduce administrative burden.

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Enhance the student experience

The Student Satisfaction Survey is designed for the student customer. Department leaders use the feedback to improve administrative services and experiences so that students can focus on their learning and education.

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