Student Satisfaction Survey
We want to hear from you.
The biennial Student Satisfaction Survey has been used at UC San Diego since 1995, originally to provide key metrics to inform Balanced Scorecards for performance management in student business units in Business Affairs.
By measuring and taking action on customer satisfaction feedback from students, departments are supporting the UC San Diego Strategic Plan of enhancing the student experience and creating an agile and sustainable infrastructure by ensuring dedication to a people and service oriented culture.
Download the Student Satisfaction Survey Infographic (PDF).
2021 Top Level Results
Top 5 Highest Rated Areas (4.00+ overall satisfaction mean score):
- Passport Services (4.17)
- Library (4.12)
- Student Mail Services (4.03)
- Housing Maintenance and Custodial (4.03)
- Health Promotion Services (4.00)
- Summer Bridge (4.00)
Top 5 Most Improved Areas:
| Department | 2019 | 2021 |
|---|---|---|
| Dining Services | 3.24 | 3.36 |
| Library | 4.02 | 4.12 |
| Student Mail Services | 3.95 | 4.03 |
| Housing Maintenance and Custodial | 3.98 | 4.03 |
| The Career Center | 3.74 | 3.75 |