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Customer Satisfaction Survey: Special Recognition

Customers nominated departments they felt had provided exceptional customer service.  The nomination criteria were as follows:

  • Frequency: Refers to the number of times department/unit/team was mentioned in the open-ended (verbatim) recognition question in the survey
  • Personal Experience: From my personal experience the department/unit/team provides exceptional customer service.
  • Effort Despite Adversity: The department/unit/team demonstrates a real effort to improve services, despite adversities they faced in the past year.
  • Moving in the Right Direction: I see the department/unit/team moving in the right direction to better meet my needs.
  • Absolutely Critical: I believe the department/unit/team is absolutely critical and value-added in helping me do my job.

 Departments which received the most nominations in 2018:

 Department   VC Area  Frequency   Experience  Effort  Moving  Critical
Custodial Services RMP 298   225 143 139 143
ITS Service Desk CFO 238 182 102 93 135
Library  AA 194 140 79 79 88
EH&S RMP 191 142 87 78 98
Bookstore  RMP 172 126 63 65 66
Building Maintenance & Repair Services RMP 154 107 74 69 73
Payroll  CFO  151 116 60 53 75
Dining Services  CFO  135 98 70 62 61
UC San Diego Catering  CFO  107 87 50 43 51
FSAP CFO 102 77 40 32 54
ITS Field Support CFO 97 80 51 44 59
Benefits CFO 95 63 41 34 34
Parking RMP 95 72 49 49 48
OCGA RA 91 69 32 34 50
Imprints - Print & Copy Centers RMP 88 73 34 34 44
Police/Public Safety RMP 88 64 45 38 45
Recreation SA 86 71 39 42 40
Sunshine Market RMP 83 67 34 31 32