Important Information

Definition of a "customer"

 A "customer" is any stakeholder of UC San Diego’s mission and success. Academics, administrative staff, and students are all customers of the services that are provided by campus departments such as Payroll, Parking, Police, the Bookstore, Shuttle Services, etc.  Every individual on campus has a personal stake in the mission and vision of UC San Diego. 

Your valuable feedback on the survey enables departments to know if they are achieving these goals and as such, all employees at UC San Diego are valuable customers, as well as colleagues.

In order to build a service-oriented culture that views how a service is provided just as important as what is being provided, we ask administrative departments to ask themselves questions such as:

Accessibility

In 2019 and 2021, Tritonlytics™ completed an overhaul of the three major campus-wide surveys (CSS, SSS, and S@W) to be WCAG (Web Content Accessibility Guidelines) compliant. Although not a requirement to do so, we have enhanced our surveys to be fully accessible, removing any barriers that are preventing users with disabilities from accessing and interacting with our surveys (examples - color and clarity contrasts for color blindness or sight limitations, seizure safety, text alternatives, adaptable content, keyboard free navigation for physical disabilities, and more). In addition, we run SiteImprove to ensure our survey websites are ADA-compliant.

If you are using screen-reading software (e.g., JAWS), please use table navigation. You are also encouraged to email the UC San Diego Office for Students with Disabilities(osd@ucsd.edu) that provides assistive technology.  We recommend that you use a computer or laptop device to take the survey.  The questions may not be displayed properly on a mobile phone.

Contact studentsat@ucsd.edu for more information.