Skip to main content

Customer Satisfaction Survey:

General Information

Survey Purpose

The annual Academic and Staff Customer Satisfaction Survey has been used at UC San Diego since 1994, originally to provide key metrics to inform Balanced Scorecards for performance management in core business units across campus. The purpose of this survey is to establish an objective framework for continually assessing the effectiveness of campus administrative services.  

Download "Things to know about the 2021 Academic and Staff Customer Satisfaction Survey" (PDF).

GiftUCSD grey lunch bagUC San Diego white mug with cork bottom

As a token of our appreciation for your time, you can select your choice of one of the following UC San Diego logo gift items: mug or lunch bag.  Gifts may be redeemed between October 20 and December 3, 2021.  Selection is limited to stock on hand and while supplies last.  

  1. After you submit the survey, click on the link to view your gift voucher and unique barcode.  Save your gift voucher and barcode number to redeem your gift.  If you would like to send one representative from your department to redeem the gifts, please have everyone's gift voucher with barcode ready to provide to the Campus Curbside Office.
  2. Redeem your gift at the Campus Curbside Office located at the Gilman Parking Structure: 9375 Russell Lane, La Jolla, CA 92093 (enter from Russell Lane).  You may drive up or walk up between 9:00 am and 6:00 pm, Monday - Friday.

 Drive up instructions for getting to the Campus Curbside Office at UCSDWalk up instructions for getting to the Campus Curbside Office at UCSD

 Campus Curbside pickup signage


Grand Prizes

To show our appreciation and support of continuous improvement and our campus, you will also be automatically entered in a drawing for a grand prize upon completion of the survey. 

Prizes:

  • Virtual Yellow Belt training (5 winners total)
  • $100 UCSD Bookstore Gift Cards (10 winners total)
    • The first 1,000 respondents will have a chance to win a Bookstore gift card (3 of the 10 winners will be selected)! Respondents may only win once.

Official rules apply.  View the grand prize flyer for more information (PDF).

Information Use

To learn more about results and actions taken from past survey results, visit the Actions Taken page of our website.  The results from previous years of conducting the Customer Satisfaction Survey (CSS) have helped participating departments use data to prioritize initiatives and identify opportunities for improvement. 

Survey Results

Approximately one month after the survey closes, departments will receive a copy of their survey results.  At the beginning of the Winter quarter, Organizational Assessments and Strategy (OAS) will meet with VC areas to review results.  Results will also be posted on the Tritonlytics website. 

The 2020 survey results can be found here.

Taking the Survey

All faculty and staff are eligible to take the survey.  You can log in to the survey by entering your Single Sign On (SSO) credentials.  Individual responses are confidential and no responses will be connected with individuals.
One of the most important reasons for doing whole-population survey and allowing respondents to choose departments to rate maximizes the chances of getting large enough sub-samples to create meaningful recommendations at the department-level.  If you did not receive an invitation but would like to participate in the survey, please contact customersatsurvey@ucsd.edu

Confidentiality

The Academic and Staff Customer Satisfaction Survey is confidential.  “Confidential” does not equate to “anonymous.”  Anonymous (i.e. the Staff@Work Survey for instance) means there is no way we can know who responded to which survey questions. Confidential means, technically we are able to identify the respondent, and department leaders will have access to survey data but not to information identifying individual respondents.  It remains private.  If you have any further questions regarding confidentiality, please contact customersatsurvey@ucsd.edu.

Definition of a “customer”

A "customer" is any stakeholder of UC San Diego’s mission and success. Academics, administrative staff, and students are all customers of the services that are provided by campus departments such as Payroll, Parking, Police, the Bookstore, Shuttle Services, etc.  Every individual on campus has a personal stake in the mission and vision of UC San Diego. 

In order to build a service-oriented culture that views how a service is provided just as important as what is being provided, we ask administrative departments to ask themselves questions such as:

  • Did what we do today help a researcher spend more time in their lab (i.e. rather than deal with confusing administrative paperwork, etc.)?
  • Did we help a faculty member focus more time on their teaching and educating their students (i.e. rather than wait on hold on the phone to get a question answered for something they need, etc.)?
  • Did we help an administrator focus on their most mission-critical work (i.e. rather than spend half a day waiting for critical documents to be processed, etc.)?

Your valuable feedback on the survey enables departments to know if they are achieving these goals and as such, all employees at UC San Diego are valuable customers, as well as colleagues.

Finishing the Survey

If you cannot finish the survey all at once, you can return to it at a later time by clicking the Finish Later button. Your responses will be saved from where you left off. Once you click Submit Survey, your survey has been submitted, and you cannot return to make any changes. 

Survey Schedule

  • Survey opens on Wednesday, October 20, 2021.
  • Reminder emails will be sent on October 28, November 3, November 10, and November 17, 2021.
  • The last day to participate in the survey is Friday, November 19, 2021.

 

Contact customersatsurvey@ucsd.edu for more information.